Privacy Policy

At Flexo HD IPTV, your privacy is our top priority. As a leading IPTV service and IPTV reseller platform, we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data, ensuring full transparency and compliance with global privacy standards.

1. Our Commitment to Privacy

We understand that your personal information is valuable. Flexo HD IPTV is dedicated to securing your data with strong encryption, responsible usage, and industry-standard privacy practices. We never sell or misuse your data.

2. Information We Collect

We collect the following types of data to operate efficiently and offer a tailored IPTV experience:

a) Personal Information

• Full name
• Email address
• Billing details
• Contact information

Collected when you register, subscribe, or make a purchase.

b) Technical & Usage Data

• Device type
• IP address
• Connection logs
• Viewing preferences
• App/browser type

Used for optimization, support, and system integrity.

c) Optional Information

• Feedback or communication history
• Customization settings
• Preferences and interests

Enhances personalization and user experience.

3. How We Collect Your Data

We gather data through:

• User registration and sign-up forms
• Cookies and analytics tools
• Support chats, emails, and inquiries
• App interactions and streaming behavior

4. Use of Collected Information

Your data allows us to:

• Create and manage your account
• Process payments and renewals
• Provide personalized recommendations
• Send relevant updates, newsletters, or offers
• Improve service quality and prevent fraud
• Ensure compliance with legal and regulatory obligations

5. Data Protection Measures

Flexo HD IPTV employs robust security mechanisms, including:

• End-to-end encryption (during transfer and storage)
• Secure server environments
• Firewall and intrusion detection systems
• Restricted employee access to sensitive data
• Regular audits and updates

Your data is stored in secure infrastructures and handled with utmost care.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enhance your viewing experience
• Remember preferences across sessions
• Track app performance and troubleshoot errors

You can manage or disable cookies via your browser settings at any time.

7. Third-Party Access and Integrations

We may share limited data with trusted third-party partners only when necessary:

• Payment processors (to complete transactions)
• Analytics providers (to improve platform performance)
• Customer support services

These partners follow strict privacy standards and only receive the information needed to fulfill their role.

8. Your Privacy Rights

You have full control over your data. You may:

• Access, correct, or delete your personal information
• Request a copy or transfer of your data
• Opt out of marketing communications
• Adjust cookie and tracking settings

9. Policy Updates and Notifications

We may update this Privacy Policy to reflect technological or legal changes. In case of significant updates, you will be notified via:

• Email
• Platform announcements

We encourage users to review this policy periodically.

10. Children’s Privacy

Flexo HD IPTV services are not intended for children under 13. We do not knowingly collect data from minors. If such data is inadvertently collected, we will delete it promptly upon request.

11. Data Storage Location

Your data is stored on secure servers located in regions that comply with international data protection laws (e.g., GDPR, CCPA).

12. Contact Us

If you have any questions or concerns about your privacy or our data practices, please reach out:

📧 Email: [email protected]
💬 Telegram Support: @flexohd_support
📍 Address: 420 Hillsborough St, Chapel Hill, NC 27514, USA