Flexo HD IPTV

Note : "Flexohd.com" is the only official Flexo HD IPTV provider.
FLEXO HD
FLEXO HD

Refund Policy

Refund & Cancellation Policy – Flexo HD IPTV

At Flexo HD IPTV, we value your satisfaction and strive to provide a high-quality streaming experience. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions, eligibility, and process for requesting a refund.

🕒 Refund Eligibility Period

Refund requests must be made within 7 days of the original purchase date. After this period, all sales are considered final.

✅ Valid Reasons for Refund

We offer refunds only under the following conditions:

  • ✅ Your IPTV service is not working, and our support team has failed to resolve the issue within 48 hours.
  • ✅ You are unable to access your account credentials after multiple verified attempts.
  • ✅ You experience continuous service interruptions (buffering, blank screens) not caused by your internet provider or device setup.
  • ✅ Payment was processed accidentally or in duplicate.

❌ Non-Refundable Cases

We do not offer refunds in the following situations:

  • ❌ You changed your mind after ordering.
  • ❌ Your device or internet is incompatible or unstable.
  • ❌ You do not like the content, interface, or channel list.
  • ❌ You’ve already used a free trial or consumed more than 2 days of service.
  • ❌ Refund requested after 7 days of activation.

📦 Digital Product Disclaimer

All our services are digital and delivered electronically. No physical shipping is involved. Hence, shipping fees = $0 USD and the return process applies only to service deactivation.

🔁 Return & Cancellation Terms

  • Subscriptions can be canceled anytime, but canceling a subscription does not automatically entitle you to a refund.
  • We may deduct administration or transaction fees from any approved refund.

💳 Refund Process & Timeline

  1. Contact our support team at [email protected] with your order number, date of purchase, and a clear explanation of the issue.
  2. Our team will investigate and attempt resolution within 48 hours.
  3. If unresolved and eligible, we will issue a refund within 5–7 business days to your original payment method.

🌍 Jurisdiction & Legal Compliance

Our policy aligns with global eCommerce and digital content regulations. If your country or region offers additional rights under consumer protection laws, we will abide accordingly.

📢 Need Help?

If you have questions or are unsure whether you’re eligible for a refund, please reach out via:

Thank you for choosing Flexo HD IPTV – your trusted IPTV provider worldwide.